![spectrum change address spectrum change address](https://f1.media.brightcove.com/8/2747913487001/2747913487001_5797156050001_5797146235001-vs.jpg)
Customer doesn’t know what address they’re moving to.Temporary / seasonal disconnect and Seasonal Suspend Plan is not available in their area.Account holder is deceased / incapacitated.Customer is moving to a non-Spectrum area (an area where Spectrum is not offered).Save Attempt is Not Applicable in the Following Scenarios So without further ado, here are the “best” cancel scenarios – scenarios in which a Spectrum representative will allow you to cancel without trying to ‘save’ you from canceling (i.e. While Spectrum and Comcast differ in many ways, these successful cancellation reasons are basically the same for all cable companies.
Spectrum change address how to#
As we mentioned in our How to Cancel Comcast post, a secret Comcast employee guide laid out the best excuses to get out of your service. Now that you’re on the phone with retention, tell the representative that you need to cancel the service because you’re moving to an area which doesn’t have Spectrum. The easiest way to cancel Spectrum without hassle is to tell them it’s because you’re moving. If you’ve made it to retention, you’re halfway to cancelling Spectrum! Now what? 2. A ‘cold’ transfer, on the other hand, means the original representative will hang up and let the system do the transfer, which often hangs up on you or sends you to an incorrect department. (A warm transfer means that the original representative will not leave the line before directing you to the right place. You may also want to ask them to do a ‘warm’ transfer.
![spectrum change address spectrum change address](https://www.hellotech.com/guide/wp-content/uploads/2020/07/how-to-change-spectrum-router-wifi-name-and-password.jpg)
If you are in another department, ask them to transfer your call to retention. To be safe, double check you’ve reached the correct department by asking if you’re speaking with the retention department. Now that you’ve navigated to the retention department, you’ll be connected with a customer service representative. If you want to see a visual map of the menu (also known as a phone tree), or if you’d like to cut out the hold times, try GetHuman.)
![spectrum change address spectrum change address](https://i.pinimg.com/originals/bc/ba/f0/bcbaf052a02537c5329102c1388a418f.png)
These other departments often immediately transfer you to an overseas call center that won’t be able to provide the help that you need. We say this in all of our guides, but avoid departments like billing or tech support. (While the menus are lengthy and annoying, it will only be a few minutes until you’re at your destination. Selecting that option will transfer you to the retention department. You’ll be greeted by a standard “robot menu.” While the menu won’t give you the actual name of the department, you can reach retention by choosing the option to downgrade or cancel your service. The most direct phone number to reach this department is 1-85. The first step is to call Spectrum’s retention department. Step 1 is to make absolutely sure you’re speaking with the correct department.